Refund policy

At our store, customer satisfaction is our priority. We want you to shop with confidence and enjoy a smooth shopping experience. If you receive a damaged, defective, or incorrect product, we are here to help.

1. Return Eligibility

Customers may request a return or exchange if:

  • The product received is damaged or defective.
  • The wrong product, size, or item was delivered.
  • The product does not match the order details due to an error on our part.

To be eligible for a return or exchange, the product must be unused, unworn, and in its original condition, with all original tags, packaging, and accessories intact where applicable.

2. Return Request Period

Customers must contact us within 7 days of receiving their order to request a return or exchange.

Please contact our customer support team and provide your order number, a description of the issue, and clear photos or videos of the product if required.

3. Non-Returnable Items

The following items may not be eligible for return or exchange:

  • Products that have been used, washed, worn, or damaged by the customer.
  • Products returned without their original packaging, tags, or accessories, where applicable.
  • Items damaged due to improper use, care, or handling.
  • Products returned after the applicable return period.

4. Exchanges

If you receive a damaged, defective, or incorrect item, we may offer an exchange for the correct or replacement product, subject to availability.

If the requested replacement is unavailable, we may offer an alternative resolution in accordance with our policy.

5. Refunds

Once we receive and inspect the returned product, we will notify you whether your return has been approved.

If your refund is approved, it will be processed through the applicable payment method or another mutually agreed method, subject to the circumstances of the order.

Refund processing times may vary depending on the payment provider or financial institution.

6. Return Shipping Charges

If the return is due to a damaged, defective, or incorrect product caused by our error, we will work with the customer to arrange an appropriate return solution.

For other return or exchange requests, any applicable shipping charges will be communicated to the customer before the return is processed.

7. Order Cancellation

Customers may contact us as soon as possible to request order cancellation. Cancellation requests are subject to the order's processing and dispatch status.

Once an order has been dispatched, cancellation may not be possible.

8. How to Request a Return or Refund

To request a return, exchange, or refund, please contact us through the contact details provided on our website.

Please include:

  • Your order number.
  • The reason for the return or refund.
  • Clear photos or videos of the product, if requested.
  • Any other information needed to review your request.

Our customer support team will review your request and guide you through the next steps.

9. Changes to This Policy

We reserve the right to update or modify this Return and Refund Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date.

10. Contact Us

If you have any questions about our Return and Refund Policy, please contact us through the contact information provided on our website.

Thank you for shopping with us!